Support

Support

Newgate Technology is working with our customers and suppliers to continually improve the service we provide. In an effort to do this we have developed this page to give you information on the services we offer.

Mechanisms for supporting our customers

The following represents a number of the mechanisms that we are currently using to support or improve our support.

Telephone Support
Email Support
Classroom Training
Training Manuals
Support Guides

and

Online Customer Survey

If you have suggestions for changes to the support that Newgate provides, please get in touch.

Log Me In Guide

for customers working with Newgate developers, here are the instructions to access the Demo environment.

Please note that this set of instructions are useless without relevant passwords to access the demo environment. Passwords are provided by staff at Newgate.

Handheld and Scanner Support

The following video depicts the support service centre that Newgate passes hardware too. The scale of the operation is vast and you can see just what level of support and maintenance we are associated with.

If you would like to know more about the service that Newgate offers, please get in touch:

email us at:

support@asknewgate.com

for existing "registered" customers, log support issues on the service desk portal:

https://www.newgatesupport.co.uk/helpdeskportal/

Newgate Technology

Developing since 1988.